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Frequently Asked Questions


  1. What is the Office of Reentry?
    Click here for information
  2. Where is the Office of Reentry located?
    310 W. Lakeside Avenue Suite 550
    Cleveland, OH 44113
  3. Who is considered a client for Reentry services?
    An individual who was formerly incarcerated and experiencing significant barriers in obtaining employment, education, and finding resources. This includes individuals placed under community control (e.g. probation), and those who have been arrested or (even if acquitted of the charges).
  4. What programs and services are available in Cuyahoga County?
    The Cuyahoga County Office of Reentry joined with United Way 2-1-1 to create the “Going Home To Stay Guide” a directory of resources for individuals coming out of prison who are returning to Cuyahoga County.
  5. How is the Going Home to Stay Books distributed?
    It is available on-line or by calling (216) 436-2000.
  6. Does the Office of Reentry provide bus tickets?
    We do not provide bus tickets to individuals. The Office of Reentry makes bus tickets available to certain service provider, who then makes them available for specific purposes to their clients.
  7. How can I obtain some legal assistance?
    Information regarding legal assistance can be found here.
  8. Where is North Star located? How can I get in touch with them? When is it open?
    1834 E. 55th St. 
    Cleveland, OH 44103
    (216) 881-5440
    Hours: Monday – Friday 9 a.m. – 9 p.m.
    Saturday: 9 a.m. – 1 p.m.
    Closed Sundays 
    www.northstarreentry.org
  9. What are Citizen Circles?
    Citizen Circles are groups of community members committed to helping offenders make the transition from “ex-offender” to “citizen”.
  10. How do I become a member of Citizen Circles?
    Attend a meeting of any of the Citizen Circles to become a member (A citizen circle brochure is available for print and Citizen Circle locations are on the back of the brochure)
  11. How do I find information or help getting a job?
    See the Employment section in the Going Home to Stay Guide
  12. How do I find information or help finding a place to live?
    See the Housing section in the Going Home to Stay Guide
  13. Are there advantages to employers for hiring ex-offenders?
    YES! You may be eligible for a federal tax credit for each ex-offender that you hire. In addition, free bonding is available that would protect you against any claims of negligent hiring.
  14. Can I get my record expunged?
    No. Expungement means that the record is erased completely. Ohio does no allow this to happen. However, you may be able to have your record sealed. If your record is sealed, it is “locked” in a separate place, but certain officials still have the “key” to gain access to the record.
  15. What is a CQE? What does it do?
    A Certificate of Qualification for Employment (CQE) removes certain legal barriers to employment in certain fields. It also protects employers who hire a person with a CQE from liability for negligent hiring.