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Frequently Asked Questions

  1. What is the mission of the Office of Reentry?
    The Cuyahoga County Office of Reentry’s mission is to remove the stigma and social burdens that challenge returning citizens by launching and sustaining a reentry movement. Our office will do this by funding and supporting organizations that provide comprehensive services, and supporting and monitoring opportunities needed for a successful reintegration. 
  2. Where is the Office of Reentry located?
    Cuyahoga County Office of Reentry
    9830 Lorain Avenue
    Cleveland, OH 44102
  3. Who is considered a client for Reentry services?
    The Cuyahoga County Office of Reentry does not provide direct services to the community, instead the office funds agencies, programs and entities working with individuals in jail, prison, or on community control, probation or parole. These entities generally serve currently incarcerated individuals, individuals under community control sanctions, juveniles, people who were formerly incarcerated and others with a range of judicial backgrounds, including arrests. A client is primarily someone with a criminal history experiencing significant barriers in employment, education, or finding resources and services. 
  4. What programs and services are available in Cuyahoga County?
    The Cuyahoga County Office of Reentry has partnered with United Way 2-1-1 to create the “Going Home to Stay Guide” a directory of resources for individuals coming out of prison who are returning to Cuyahoga County. A list of other supported programs will be made available on the resources page. 
  5. How is the Going Home to Stay Guide distributed?
    To receive a copy of the guide, call 216-698-2326. 
  6. How can I obtain legal assistance?
    Information regarding legal assistance can be found here. 
  7. What is North Star Neighborhood Reentry Resource Center? How can I get in touch with them?
    North Star Neighborhood Reentry Resource Center, or North Star, helps individuals who have been involved in the criminal justice system navigate through barriers to becoming law abiding, contributing members of their families and communities.

    Their services include employment readiness workshops, computer training, GED classes, alcohol and substance abuse classes and support, life skills training, a community clothes closet, benefits assistance, child support modification, vouchers for state IDs and birth certificates and more. A full range of their services are located here.

    North Star
    1855 E. 55th St.
    Cleveland, OH 44103
    (216) 881-5440
    Hours: Monday – Friday, 9 a.m. – 9 p.m. and Saturday 9 a.m. – 1 p.m.
  8. How do I find information or help getting a job?
    See the Employment section in the Going Home to Stay Guide. 
  9. How do I find information or help finding a place to live?
    See the Housing section in the Going Home to Stay Guide. 
  10. Are there advantages to employers for hiring ex-offenders?
    YES! You may be eligible for a federal tax credit for each ex-offender that you hire. In addition, free bonding is available that would protect you against any claims of negligent hiring. For more information, please visit 
  11. Can I get my record expunged?
    In Ohio, records are not expunged or permanently deleted. Certain records may be sealed or stored in a separate database and cleared from public records. Records that are eligible for sealing are some juvenile records, non-violent and non-sex offenses, as well as tampering with a car odometer; sale or possession of a car master key meant for more than one vehicle; driving under suspension after a DUI conviction or refusing a breathalyzer test; street racing; leaving the scene of an accident; and, various hit-and-run incidents. A complete list of offenses can be found on the Ohio Justice & Policy website or by viewing the Ohio Revised Code.

    To have your record sealed, please contact your county Court of Common Pleas and check with any courts which have a record of your past convictions. You will need a complete list of your convictions and arrest records for a record sealing application. 
  12. What is a CQE? What does it do?
    A Certificate of Qualification for Employment (CQE) removes certain legal barriers to seeking employment or obtaining an occupational license in certain fields. It also protects employers who hire a person with a CQE from liability for negligent hiring. More information about the Certificate of Qualification can be found here.